Plant Return Policy

Because plants are perishable items, we do not accept preference returns. No exceptions. It is just not feasible to ship a plant out and have it returned and the plant to live through that much stress.

If you receive the incorrect plant, we will work with you to send the correct plant as soon as possible, or provide a refund.



No refunds shall be permitted once an order has been packed for shipping which generally occurs the following day after order placement.

Where you wish to cancel an order before shipping and this is accepted by Exotic Plants Direct, Exotic Plants Direct shall charge a 5% administrative fee and deduct this from the refund. This fee covers the transactional fees from the banks and the time involved to process the refund.

Note: we are not able to cancel any special ordered products.